In this three-part blog series by Plato, you’ll learn how to improve clinic operations across key areas of your practice.
Previously, you learnt how to run an automated front desk using Plato. In part two of this blog series, find out how to simplify work for your doctors using Plato’s integrated EMR. Let your doctors decide how they want to work and give them everything they need in one place. Reduce their workloads by helping their patients take control of their care through shared notes, so patients understand their conditions and care plans.
As a clinic manager, one of your goals could be keeping your doctors satisfied by providing them with the right tools to work the way they prefer. A study by Haas et al. (2000) found that when doctors were satisfied at work, their patients also tended to be more satisfied with their healthcare. When doctors are able to take notes their way, they are not only more productive and satisfied, but also have time and energy to focus on a higher volume or value of patients (B. Anderson, 2014). But how would you know what are the right tools for the job? Start by discussing with your doctors about how they notetake. Invite them to walk you through their note taking process. Ask them to share with you the areas they want improved or how they’d prefer to record data. For instance, you might discover that your doctors prefer to annotate images on an iPad for surgical procedures. When you understand your doctors’ note taking preferences, it becomes easier for you to find the right tools to simplify their work.
Plato understands that every doctor works a bit differently. Plato’s flexible EMR gives doctors the freedom to choose how they want to work — whether your doctor prefers to type, write, draw, or dictate their notes, Plato has what they need. Plato’s automations are also well thought through to cater to the needs of different specialties. For example, imagine you run a GP clinic that involves a high volume of patients and a large amount of repetitive data. Plato’s templates, forms, and autofill tools eliminate repetitive work for general practitioners, giving them the capacity to see a larger number of patients. If you run a specialist practice, your doctors might find annotations to be especially useful. They can mark out treatments on images not only for their own reference, but also to aid their discussion with patients on procedures and care developments.
A fast and easy way to simplify work for your doctors and your front desk team is to set up key integrations at your practice. It’s a hassle for your team to keep switching between multiple platforms multiple times a day to do their work. Give your team everything they need in one place with an integrated clinic software like Plato.
Let your doctors and front desk team manage all SmartCMS services, get lab/radiology results, and make NEHR submissions, directly from Plato. For example, your doctors can directly submit data to the National Immunisation Registry (NIR) without leaving their Plato EMR. At your front desk, staff can check claims and manage direct submissions to CHAS, Medisave, and Screen for Life (SFL) from Plato. Since your doctors get direct lab/radiology results in their Plato EMR, your team no longer has to scan any results, saving them time and effort. If your clinic is ready to voluntarily contribute to Singapore’s National Electronic Health Record (NEHR) system, it can choose to opt in through Plato, then manage NEHR submissions directly from the platform. As a forward-thinking practice management software, Plato had prepared its clinics for the introduction of NEHR early on, by becoming the first private clinic software to complete linkage with NEHR. Plato continuously builds and maintains key integrations for its healthcare providers, simplifying work for your clinic team and ensuring your practice keeps pace with all regulatory updates.
It’s hard for your doctors to improve outcomes when patients don’t understand their health condition or remember their care plan. For example, imagine you’re a type 2 diabetes patient. Your doctor has shared with you the types of foods to avoid eating. By the time you return home, you’d forgotten what was discussed. At your next visit, your doctor asks about your diet adherence. You admit you haven’t been fully committed, since you couldn't recall what was shared during your last visit. Generally, patients find it hard to retain verbal medical information, especially if they are elderly, anxious, or managing overwhelming data. Help patients recall what was discussed in visits by sharing written notes with them (Kessels, 2003). Studies have shown that sharing notes with patients helps them better understand their condition, improve their care adherence and outcomes (Delbanco et al., 2012; Tapuria et al., 2021; Vahdat et al., 2014).
Let your doctors share notes with patients using Plato. At any time and place, patients can pull up their shared notes to accurately reference what was discussed during visits. For example, at home, your patient with type 2 diabetes can refer to their written list of foods to avoid eating, thereby helping them better adhere to their recommended diet. It’s not just patients who find shared notes valuable. Multiple studies have found that the majority of patients and doctors who have experienced shared notes want to continue (Delbanco et al., 2012; DesRoches et al., 2020; Ralston et al., 2021; Scandurra et al., 2015; Wolff, Darer, et al., 2016). Types of notes to share with patients include summaries of visits, diagnoses, care plans, and lab/radiology results.
In the third and final part of this blog series, we’ll look at how you can save time with every transaction by simplifying corporate billing and integrating payments.
The Collaborative Specialist Clinic
Curious how collaboration can transform your specialist practice? Understand the history of notes sharing, review academic data outlining the impacts of notes sharing, and see examples of notes sharing best practices in "The Collaborative Specialist Clinic".
The Collaborative Dental Clinic
Collaborative care builds community around your dental clinic. Note sharing empowers patients - improved patient outcomes increase trust, growing your practice. Collaboration also builds referral relationships, giving external providers key context to provide care. Build your community, today.
The Collaborative GP Clinic
Build a community around your GP clinic. Notes sharing supports patients and improves outcomes, building trust. Collaborative care improves referral relationships, giving other doctors the context they need to care for patients. Find out how to grow your practice with collaborative care.
Anderson, B. (2014). 5 ways to increase your EMR efficiency. KevinMD.com. https://www.kevinmd.com/2014/10/5-ways-increase-emr-efficiency.html
Delbanco, T., Walker, J., Bell, S., Darer, J., Elmore, J., Farag, N., Feldman, H., Mejilla, R., Ngo, L., Ralston, J., Ross, S., Trivedi, N., Vodicka, E., & Leveille, S. (2012). Inviting Patients to Read Their Doctors’ Notes: A Quasi-experimental Study and a Look Ahead. Annals of Internal Medicine, 157(7), 461. https://doi.org/10.7326/0003-4819-157-7-201210020-00002
DesRoches, C., Leveille, S., Bell, S., Dong, Z., Elmore, J., Fernandez, L., Harcourt, K., Fitzgerald, P., Payne, T., Stametz, R., Delbanco, T., & Walker, J. (2020). The Views and Experiences of Clinicians Sharing Medical Record Notes With Patients. JAMA Network Open, 3(3). https://doi.org/10.1001/jamanetworkopen.2020.1753
Haas, J. S., Cook, E. F., Puopolo, A. L., Burstin, H. R., Cleary, P. D., & Brennan, T. A. (2000). Is the professional satisfaction of general internists associated with patient satisfaction? Journal of General Internal Medicine, 15(2), 122–128. https://doi.org/10.1046/j.1525-1497.2000.02219.x
Kessels, R. P. C. (2003). Patients’ memory for medical information. JRSM, 96(5), 219–222. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC539473/
Ralston, J. D., Yu, O., Penfold, R. B., Gundersen, G., Ramaprasan, A., & Schartz, E. M. (2021). Changes in Clinician Attitudes Toward Sharing Visit Notes: Surveys Pre-and Post-Implementation. Journal of General Internal Medicine. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8061150/
Scandurra, I., Jansson, A., Forsberg-Fransson, M. L., & Ålander, T. (2015). Is ‘Patient’s Online Access to Health Records’ a Good Reform? – Opinions from Swedish Healthcare Professionals Differ. Procedia Computer Science, 64, 964–968. https://www.researchgate.net/publication/282151312_Is_'Patient's_Online_Access_to_Health_Records'_a_Good_Reform_-_Opinions_from_Swedish_Healthcare_Professionals_Differ
Tapuria, A., Porat, T., Kalra, D., Dsouza, G., Xiaohui, S., & Curcin, V. (2021). Impact of patient access to their electronic health record: systematic review. Informatics for Health and Social Care, 46(2), 194–206. https://doi.org/10.1080/17538157.2021.1879810
Vahdat, S., Hamzehgardeshi, L., Hessam, S., & Hamzehgardeshi, Z. (2014). Patient Involvement in Health Care Decision Making: A Review. Iranian Red Crescent Medical Journal, 16(1). https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3964421/
Wolff, J. L., Darer, J. D., Berger, A., Clarke, D., Green, J. A., Stametz, R. A., Delbanco, T., & Walker, J. (2016). Inviting patients and care partners to read doctors’ notes: OpenNotes and shared access to electronic medical records. Journal of the American Medical Informatics Association, 24(e1), e166–e172. https://doi.org/10.1093/jamia/ocw108