Today, patients expect healthcare providers to have both an online and offline presence. Here’s how your clinic can take its services online easily, so patients enjoy digital convenience and become advocates of your practice.
There’s a saying, "If you’re not online, it's like you don’t exist." Two-thirds of consumers expect their digital healthcare experience to mirror that of retail. What services should clinics bring online and how?
Do you want to improve patient outcomes, but find it a challenge when they don’t follow their care plan? Once outside your clinic’s doors, patients can forget about their follow-up appointments and medicine refills. It’s easy for patients to fall through the cracks, especially when they lead busy lives. Thankfully, healthcare providers can use recalls as an effective engagement tool to improve patient outcomes.
COVID-19 has transformed practice. Overnight, providers had to run their practice digitally and introduce new workflows such as online appointment booking and virtual consultations. In times of change, clinics are facing the pressure of getting paid, practicing virtually at a moment’s notice and ensuring that patients who book appointments turn up.
Studying how a virtual clinic runs without a front desk can also help you learn how to streamline work for your staff. With workplace automations, you can redeploy them to focus on patient care, improve the patient experience, and increase your team’s job satisfaction.
Have you issued a digital MC and worried that your patient might photoshop it? Or has the MC’s authenticity been questioned by employers? Or have patients asked you to repeatedly reprint their MCs when they misplace it?
Gone are the days where you have to login separately to the CHAS portal to check your patients’ Dental CHAS balance and make submissions. Dental clinics that use Plato no longer have to struggle with switching between systems for Dental CHAS submissions.
With the spread of COVID-19, patients seek doctors but may be hesitant to go to clinics. They understandably fear being exposed to the virus in clinics or while getting there. In light of this, Today reports that both the public and doctors alike are embracing telemedicine to facilitate digital consultations. With telemedicine, doctors can manage
Everyone from your accountant to your patients are using software to manage their business – wouldn’t it be easier if these software could ‘talk’ to each other? With an API, or Application Program Interface, data updated in one software can immediately be reflected in others, eliminating the need to do double-entry.
You may have heard by now that, according to the Personal Data Protection Commission (PDPC), organisations in Singapore are to cease with the collection of people’s NRIC details, starting from September 2019. This is part of a greater overall effort from the government to better protect citizens’ personal data and privacy.
There was a time that the question above was easily answered. For businesses, Windows was the clear champ for a long time. Today’s landscape is quite different. Apple has grown in leaps and bounds, firmly demonstrating its capability as a trusty work companion to professionals of all sorts – from creative people such as designers
Patients worry about treatment costs – Dental Planning lets them see their treatment cost and roadmap up front. Dentists and dental staff, imagine this: You’re a patient and you’re about to visit the dentist. Maybe you’re not so fond of going to one, so you’re feeling nervous about the treatments you’ll get. But alas, that
Just because a company can build a locally installed software, doesn’t mean you should trust them to build a web-based software. There are a lot of unique considerations that need to be taken into account when building for web.
Plato is a flexible, template based software – you manage Plato, it doesn’t manage your clinic. There are a lot of choices to make when deciding how you want your clinic to run. In this article, we will address two choices:
In Singapore, the Ministry of Health (MOH) mandates that electronic medical records be kept for patient’s lifetime plus 6 years. Most clinics operate for 25-30 years and see tens of thousands of patients – as a doctor or clinic manager, this leaves you responsible for hundreds of Gigabytes (GBs) of data! Cloud-based systems are built to handle more
A lot of clinics feel trapped by their current Clinic Management Software (CMS) software provider – they are not sure of how to extract data out of their CMS if they want to switch, and their CMS provider does not provide support for data extraction.
In Singapore, both the government and non-governmental organizations work to improve healthcare standards and access. Both clinics and their IT vendors are responsible for ensuring that they are aware of these changes. At Plato, we both strive to ensure our partner clinics are aware of new changes, and that their software is updated to reflect
Locally installed systems built with older technology cannot handle a lot of data. If your system takes a long time to complete its daily back-up (more than 10 minutes), if it manages transactions slowly, or if it crashes regularly, it is likely that your technology is unable to handle the amount of data you manage.
At Plato, we believe that you should have clarity on how we protect your clinic’s data. IT security is like a game of cat and mouse – a software needs to use the latest encryption and security standards to stay ahead of anyone trying to gain unauthorized access to their data.
Regulations change all the time, and your clinic management software provider should keep up with the latest requirements and suggested changes. Not all clinic management software track the batch of medicine that you are prescribing to the patient – even fewer allow you to print the batch number and expiry right on the medicine label.